Win Green Playhouses Frequently Asked Questions

Win Green Playhouses - Frequently Asked Questions on Dotty Hippo

Below are the most common questions we have been asked about our Win Green playhouses since we started selling them in 2010. If your question isn't answered here, please feel free to get in touch with us and we will happily assist as best as we can.

Where are Win Green playhouses made?

Win Green is a British company who partner with a company in India called Vividha.  Vividha is owned by Veena Deepak.   Veena has grown Vividha over the last 9 years and has helped empower rural women to gain financial freedom and support their entire family.  The company employs over 250 rural women who have been trained in stitching, packaging and embroidery. 

Are Win Green playhouses machine washable?

We do not recommend that you machine wash your Win Green playhouse, the size and weight of the fabric is not generally suitable for domestic washing machines.  You can sponge clean or dry clean.  The floor quilts, beanbag covers and other matching accessories are machine washable.

Is the playhouse fabric fire proof?

The fabric of these playhouses have been tested for flammability and adhere to the relevant European safety regulations. However as an additional safety precaution, no naked flames should be used in or near the Win Green playhouses – keep away from fire. The fabric is 100% cotton and fully complies with European Standard BS EN 71 Parts 1, 2 & 3.

I'm not sure whether to get a small or large playhouse

The large Win Green playhouse is 160cm high which is large enough for an average sized adult to stand up in.  You may want to measure your space carefully, particularly if you are intending to use the playhouse indoors, as a large playhouse will take up a lot of space.  We have generally found that customers who intend to use the playhouse outdoors prefer the large playhouse, whereas those who are looking for a playhouse for a bedroom or playroom prefer the smaller one.

How easy is the playhouse to put up?

If you are used to simple pop-up playhouses for young children, please be aware that Win Green playhouses are substantially different.  The frame consists of metal poles with hard plastic connectors.  The fabric is designed to be a close fit over the frame.  The first time that you put up the playhouse you are likely to need to gently knock the connectors in place.  Once up, the playhouse is a very solid construction.   You can of course dismantle the playhouse, however, this will be a longer task than taking down a pop-up playhouse.

How long will my playhouse take to deliver?

Your Win Green playhouse will usually be dispatched within 2-3 working days of placing your order.  Orders are dispatched by Fedex next day delivery.  Once your playhouse is on the way, we will send you a tracking number so that you can track your parcel.

It's my child's birthday in a few days - will my playhouse be delivered in time?

If you require your order by a particular date (a birthday for example) and you are ordering close to your deadline, please contact us by telephone or email and we will do everything we can to get your order to you in time

Will the playhouse be delivered in plain packaging?

No.  All the playhouses are sent in a white playhouse box and this has an image of the product on the label.  You may need to think fast on your feet if you are buying it as a gift and the lucky recipient will be at home when it is delivered.

Can I get replacement connectors or poles?

Yes, we can order a set of connectors or set of poles for you - please contact us.  The small playhouse poles are £25, the large playhouse or Wigwam poles are £30.  A full set of connectors is £10.  Connectors do not usually need replacing but very occasionally, particularly when setting up the playhouse for the first few times, a connector may split.  The connectors are quite tight initially but loosen up slightly over time.

Do you deliver overseas?

We ship Win Green items to most countries in Europe. Unfortunately we are not able to ship outside Europe.  Please see our Delivery Information for further advice.

Delivery Information

The majority of our items are delivered within 2 working days from the date of dispatch although this is not guaranteed and can take up to 5 working days, especially during busy periods. We aim to dispatch orders received by 10.30 a.m on the same day.

We also offer Expedited Shipping within Mainland UK for many products, with delivery within 1 - 2 working days from the date of dispatch. We do not ship on weekends or Bank Holidays.

Deliveries are by Royal Mail 48 (Standard Delivery), Royal Mail 24 (Expedited Delivery) or, for heavier items, by courier. The following items are send direct from the manufacturer/supplier and delivery information is as follows.

WIN GREEN Playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

MUNGAI MIRRORS are dispatched within 2 working days and can take a week to arrive.

If at any point we think that we will take longer than this, we will inform you as soon as possible. Please contact us for special delivery requests. We hold the majority of our ranges in stock and get regular deliveries from our supplier. We do everything we can to keep our stock levels up to date. In the unlikely event that you order an item that is not in stock we will contact you within 24 hours to ask if you want to wait for your item or would prefer a full refund.

For full Delivery information, please refer to our main Delivery page