We want you to be completely happy with your purchase. If you are not, just return within 30 days of receipt and we will give you a full refund, including any original standard delivery charges, or replace the item if you prefer. Please note that if you used our Expedited Shipping service, we are unable to refund you for the additional cost of this service.
Before returning your item, please call us on 0203 026 5426 or email firstname.lastname@example.org so that we can advise you on how to return it. We may send a courier for larger items and the delivery address may vary depending on the items ordered. Also, there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.
We cannot refund delivery costs for returning items unless they are faulty. Please ensure you have proof of posting your item back to us from the Post Office.
When you make a purchase online you have the legal right to cancel the contract without reason up to 14 working days starting the day after delivery of goods. You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel the contract within this time you are required to return the product(s) in question to us at your own cost. You have a duty of care for the products during the cancellation period in order for a refund to be given. You are advised to return the product with the original packaging to ensure that the product is not damaged on the return journey.
Any payments you have made will be refunded in full within 7 days. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights – for example, if goods are faulty.
If you wish to exercise the right to cancel the contract prior to despatch of goods, please email email@example.com. If your order has already been despatched please follow our returns information.
Please note that your right to return products does not apply on personalised items. These may only be returned if they are faulty.
Please inform us of any fault within 30 days of receiving your item and return it within 14 working days for a full refund.