Personal identification information
We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information (we do not see or store your credit card information, please see Credit Card Security below). This information is necessary for us to recognise you as a registered customer and to fulfill your order.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Credit Card Security
We take security very seriously which is why we have chosen to use online credit card processing facilities provided by Braintree.
Braintree offers sophisticated fraud prevention and cardholder data is stored using one of the most advanced encryption methods available.
Your online purchase with Dotty Hippo will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
- Remember what is in your shopping basket
- Remember where you are in the order process
- If you log in with a customer account, remember that you are logged in
- Track the pages you visit via Google Analytics (this is anonymous)
- Allow you to share pages with social networks
How we use collected information
Dotty Hippo collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- We do not pass on your email address or postal address on to any 3rd parties without your permission.
- We do not keep or collect your credit card details on Dotty Hippo.
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Changing or Deleting your information
If you wish to change your personal information (e.g. address, contact information) or no longer wish to receive any further email messages from us please email us at [email protected] or phone us on 0203 026 5426.
85 Great Portland street, First Floor, London, W1W 7LT
Updated: 24th May 2018