Terms & Conditions


The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these. The conditions stated on this website do not affect your statutory rights.

A contract for the sale between you and Dotty Hippo Ltd will only exist once we have confirmed your order has been accepted by return email.

Legal Identity

Dotty Hippo is the trading name of Dotty Hippo Limited.  This site is owned and managed by Dotty Hippo Limited, registered in England and Wales, Company Number: 07193258.  We are VAT registered - VAT Reg. No. 115 5831 26. Please email us on sales@dottyhippo.co.uk for our mailing address.


You have the right to cancel the contract without reason up to 14 working days starting the day after delivery of goods. You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.  If you cancel the contract within this time you are required to return the product(s) in question to us at your own cost.  You have a duty of care for the products during the cancellation period in order for a refund to be given.  You are advised to return the product with the original packaging to ensure that the product is not damaged on the return journey.

Any payments you have made will be refunded in full within 14 days. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.  This cancellation policy does not affect your legal rights – for example, if goods are faulty.

If you wish to exercise the right to cancel the contract prior to despatch of goods, please email info@dottyhippo.co.uk. If your order has already been despatched please follow our returns information.

Please note that your right to return products does not apply on personalised items.  These may only be returned if they are faulty.


We try to check the accuracy of information on this site.  However, Dotty Hippo does not guarantee that this information will be error free.  We try to ensure that all product information is correct, however, slight variations may occur.  All measurements quoted are approximate and the reproduction of colours will be dependent on the setting of individual screens and publishing processes.

Safety Regulations

All products comply with appropriate safety regulations.  If a product is recalled for any reason, you will be notified.

Prices and Availability

Price and product availability may be subject to change without prior notice.  Dotty Hippo Ltd reserves the right to change, modify, remove or substitute any of the information on the website without prior notice.  Prices are correct at time of publishing and include VAT at the appropriate rate.

We offer promotions through voucher codes from time to time.  Only one voucher code can be used per order.


The company brand name and logo is owned by Dotty Hippo Ltd. Dotty Hippo Ltd acknowledges the copyright of the manufacturers and distributors of products, brands, artwork and images. All material used in publications is supplied by and used with the permission of its owner or UK distributer. You are permitted to use the information published to make purchase decisions. You are not permitted to use or copy the material for any other purpose.

Changes to these Terms and Conditions

These terms and conditions were published on 29 May 2010.  These terms apply to your order.  We may change or terms and conditions at any time, so please do not assume that the same terms will apply to future orders.  If these terms and conditions are updated,  previous versions of our standard terms and conditions will be available on this site.

Credit Card Security

We take security very seriously which is why we have chosen to use online credit card processing facilities provided by Braintree.

Braintree offers sophisticated fraud prevention and cardholder data is stored using one of the most advanced encryption methods available. 

Your online purchase with Dotty Hippo will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) All information submitted by you is totally private and confidential and will not be used for any purpose other than to complete any purchase made by you. The information gathered is provided by the customer in the process of ordering. We may contact you from time to time to let you know of any news from our site. However, we will never supply your information to any other party for any other purpose whatsoever. If you do not wish to receive any email or mail shots from us or have any privacy matters please email us at info@dottyhippo.co.uk 

How we use Cookies  

Cookies are very small text files that are stored on your computer when you visit some websites.  

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.  

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.  

Our website will:  

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • If you log in with a customer account, remember that you are logged in 
  • Track the pages you visit via Google Analytics (this is anonymous)
  • Allow you to share pages with social networks 



Delivery Information

The majority of our items are delivered within 2 working days from the date of dispatch although this is not guaranteed and can take up to 5 working days, especially during busy periods. We aim to dispatch orders received by 10.30 a.m on the same day.

We also offer Expedited Shipping within Mainland UK for many products, with delivery within 1 - 2 working days from the date of dispatch. We do not ship on weekends or Bank Holidays.

Deliveries are by Royal Mail 48 (Standard Delivery), Royal Mail 24 (Expedited Delivery) or, for heavier items, by courier. The following items are send direct from the manufacturer/supplier and delivery information is as follows.

WIN GREEN Playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

MUNGAI MIRRORS are dispatched within 2 working days and can take a week to arrive.

If at any point we think that we will take longer than this, we will inform you as soon as possible. Please contact us for special delivery requests. We hold the majority of our ranges in stock and get regular deliveries from our supplier. We do everything we can to keep our stock levels up to date. In the unlikely event that you order an item that is not in stock we will contact you within 24 hours to ask if you want to wait for your item or would prefer a full refund.

For full Delivery information, please refer to our main Delivery page