Gift Certificates

Redeem Gift Certificate

To redeem a gift certificate at Dotty Hippo, follow the simple steps below.

  1. You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  2. Browse the store and add items to your cart as you normally would.
  3. Click the 'View Cart' link to view the contents of your shopping cart.
  4. Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

Delivery Information

The majoriry of our items are delivered within 2 working days from the date of dispatch although this is not guaranteed and can take up to 4 working days, especially during busy periods. We aim to dispatch orders received by 10.30 a.m on the same day. We also offer Expedited Shipping within Mainland UK for many products, with delivery within 1 - 2 working days from the date of dispatch. We do not ship on weekends or Bank Holidays. Deliveries are by Royal Mail 48 (Standard Delivery), Royal Mail 24 (Expedited Delivery) or, for heavier items, by courier. The following items are send direct from the manufacturer/supplier and delivery information is as follows.

WIN GREEN playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

KIDDIEWINKLES playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

MILLHOUSE playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

EASY2NAME playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

MUNGAI MIRRORS playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

If at any point we think that we will take longer than this, we will inform you as soon as possible. Please contact us for special delivery requests. We hold the majority of our ranges in stock and get regular deliveries from our supplier. We do everything we can to keep our stock levels up to date. In the unlikely event that you order an item that is not in stock we will contact you within 24 hours to ask if you want to wait for your item or would prefer a full refund.