Privacy, Security & Cookies

This Privacy Policy governs the manner in which Dotty Hippo collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.dottyhippo.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Dotty Hippo.

Personal identification information

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information (we do not see or store your credit card information, please see Credit Card Security below). This information is necessary for us to recognise you as a registered customer and to fulfill your order. 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Credit Card Security

We take security very seriously which is why we have chosen to use online credit card processing facilities provided by Braintree.

Braintree offers sophisticated fraud prevention and cardholder data is stored using one of the most advanced encryption methods available.

Your online purchase with Dotty Hippo will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use. 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Our website will: 

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • If you log in with a customer account, remember that you are logged in 
  • Track the pages you visit via Google Analytics (this is anonymous)
  • Allow you to share pages with social networks 

How we use collected information

Dotty Hippo collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • We do not pass on your email address or postal address on to any 3rd parties without your permission.
  • We do not keep or collect your credit card details on Dotty Hippo.

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Dotty Hippo has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Changing or Deleting your information 

If you wish to change your personal information (e.g. address, contact information) or no longer wish to receive any further email messages from us  please email us at customercare@dottyhippo.co.uk or phone us on 0203 026 5426. 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Dotty Hippo

https://www.dottyhippo.co.uk

02030265426

info@dottyhippo.co.uk

Updated: 24th May 2018

 

Delivery Information

The majority of our items are delivered within 2 working days from the date of dispatch although this is not guaranteed and can take up to 5 working days, especially during busy periods. We aim to dispatch orders received by 10.30 a.m on the same day.

We also offer Expedited Shipping within Mainland UK for many products, with delivery within 1 - 2 working days from the date of dispatch. We do not ship on weekends or Bank Holidays.

Deliveries are by Royal Mail 48 (Standard Delivery), Royal Mail 24 (Expedited Delivery) or, for heavier items, by courier. The following items are send direct from the manufacturer/supplier and delivery information is as follows.

WIN GREEN Playhouse are dispatched within 1 - 2 working days by Fedex next working day delivery. Smaller items are sent by Royal Mail.

MUNGAI MIRRORS are dispatched within 2 working days and can take a week to arrive.

If at any point we think that we will take longer than this, we will inform you as soon as possible. Please contact us for special delivery requests. We hold the majority of our ranges in stock and get regular deliveries from our supplier. We do everything we can to keep our stock levels up to date. In the unlikely event that you order an item that is not in stock we will contact you within 24 hours to ask if you want to wait for your item or would prefer a full refund.

For full Delivery information, please refer to our main Delivery page